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Covid19


These measures have been adopted after closely monitoring the guidance issued by the Government and World Health Organization and cover our valued guests, our team members, and suppliers.

We look forward to welcoming you with the same warmth and hospitality and our only aim is to ensure that you have a safe and memorable stay with us!

CLEANING PRACTISES

Providing a safe and clean environment for our guests and employees has always been our topmost priority. During this time, we shall be adopting a series of new cleaning protocols to enhance our battle against COVID19.

Procedures have been established to provide for regular deep cleaning and sanitization of surfaces throughout the hotels at regular intervals whilst paying more attention to areas with increased guest contact.

Our rooms will be thoroughly sanitized before every check-in and linen used will be washed at suitable temperatures for optimal disinfection.

We are constantly reviewing the advice given by the Government and where deemed necessary, our team will be wearing protective wear, including face masks, visors and gloves.

Temperature checks will be administered for guests, team members and suppliers where legally permitted or required.

A safety management team has been established to ensure that all necessary precautions are taken prior to opening and to enforce regular training on these protocols to reinforce their importance.

OPENING DATES

6th July 2020 – Outdoor dining and bar at Tiger on the wall.

15th July – Strathness House Hotel rooms with indoor Restaurants, Bar and other services.

We will continue to adhere to the guidelines issued by the Government and the above dates may change subject to further reviews.

BOOKING POLICY

Existing Reservations:

All guests with reservations for arrival at Strathness House Hotels on or before July 15th,2020, will continue to be allowed to change or cancel their reservations. This includes advance purchase rates, gift vouchers and other packages. Our Reservations team has been working tirelessly to ensure that all bookings have been either rescheduled or refunded and have contacted all guests individually.We continue to appreciate your patience and support.

For bookings made before the lockdown period for reservations beyond July 15th, 2020 we would like to remind you of the flexibility already built into our rates and packages that allow our guests to amend travel plans as necessary.

New Reservations:

We understand that our guests value the flexibility provided and assure that our team will do their best to ensure that your experience is easy and seamless. All new reservations booked on non-refundable rates, post June 15th, for arrival on or before December 20th,2020, can be rescheduled or cancelled without any charge up to 7 days prior to arrival. Bookings made on advance purchase and non-refundable packages can also be rescheduled subject to availability at no additional charges. Guests booking thru third party and online travel agents are required to clarify the terms and conditions with the service provider before making a booking.

A full advance is still required to secure a confirmed booking.

For further details on our overall booking policies and terms and conditions, please contact info@strathnesshouse.com.

Our team will always be available to address any concerns or answer any questions.

RESTAURANTS

The views are stunning, and we encourage all our guests to avail of our outdoor facilities wherever available and if weather permits. All our restaurant floor plans have been reconfigured to accommodate for the social distancing guidelines. All high contact areas including our kitchens will be thoroughly cleaned and disinfected post each seating and at regular intervals and ordering protocols will be changed to ensure contact less interaction.

All buffet dining will no longer be available, and guests will be offered a-la-carte options for breakfast at staggered intervals or the option for in-room dining. These details will be elaborated on arrival and the team is happy to answer any specific questions in advance if queries are mailed in advance to info@strathnesshouse.com

We shall follow the applicable guidelines and where applicable all team members will wear protective masks, visors and gloves.

We assure that our Hotels have plenty of space to make social distancing easy and tranquil trails for you to walk for hours with out meeting a soul.